Refund Policy
Effective July 16, 2026
Current status
ITCertFoundry is not currently collecting payments, so no paid orders or refund requests can be processed at this time. This policy describes the refund terms that will apply once paid enrollment opens, and will also be presented at checkout.
All sales are final
Once paid enrollment opens, all purchases of courses, labs, and other digital products on ITCertFoundry will be final. We do not offer refunds, credits, exchanges, or cancellations for any reason, including partial use, non-use, change of mind, or failure to pass a certification exam, except where a refund or cancellation right is required by law that cannot be lawfully waived by agreement. If a mandatory statutory refund or withdrawal right applies in your jurisdiction and cannot be excluded, that right controls to the minimum extent required by law; everything else in this policy remains in effect.
Feedback instead of refunds
We know "no refunds" only feels fair if the product is worth keeping. If a course did not meet your expectations, we want to hear about it. Tell us what fell short through our support channel — that feedback directly shapes how we revise and tailor courses for future learners, even though it does not itself result in a refund.
Unauthorized or duplicate charges
If you believe a charge is unauthorized, duplicated, or associated with failed access delivery (for example, payment succeeded but access was never granted), contact support promptly with your account email and transaction details. We will investigate and correct billing errors on our end. Never send complete card numbers or security codes through support channels.
Support
Questions may be sent to [email protected].